The Data Controller is Verve Interactive Limited.

Verve Interactive Limited is a Brand Consultancy, registered in England and Wales (registration number 3276493). Our registered address is 111 Station Road, West Byfleet, Surrey KT14 6DT UK.

If you have any questions regarding this Privacy Policy, please correspond in writing to:

• The Data Officer, Verve Interactive Limited, 111 Station Road, West Byfleet, Surrey KT14 6DT UK.

• info@verve.co.uk

Ways in which we may gather information concerning you:

• When you offer this information to Verve Interactive Limited by contacting us via phone, email or web.

• When you make a transaction with us.

• If you are attending an event that we are engaged to present, your event organiser may share information with us.

• If you report a problem with Verve Interactive Limited’s website or its services.

We may gather information concerning you when you consent to the use of cookies when using our website.

This could include: name, date of birth, address, phone number, email address, job title, company name, company address, payment details where relevant, IP address, geographical location of where you accessed our website, information about how you use/interact with our website, information from cookies (if you have granted consent to their use) and information about your computer or other electronic device (tablet and browser type).

Verve Interactive Limited honours your data information and has taken care to protect it against loss, access, destruction, use, modification or disclosure.

Verve Interactive Limited does not gather special category data in principle but will make an exception when individuals feel the need to provide health-related information relating to the provision of our services, or attending an event provided by us. The retention of this information is kept only as long as is needed and is used solely for this purpose.

Your information is used to respond to your requirements, provide our services and ensure the best website experience. When you make a transaction with Verve Interactive Limited, we may gather the following: name, date of birth, phone number, email address, address, billing address, company name (if relevant), VAT number (if relevant). We process your personal data because it is necessary for the delivery of a contract with you, or to take steps at your consent to enter into a contract. If you do not provide any of this information, you will not be able to transact with us or start a contract with us.

We will only share your data with third parties strictly for the purposes of delivering our services to you, fulfilling any contracts we enter with you, when required by law or to enforce our legal rights.

Verve Interactive Limited will not share your information with third parties unless you instruct us to do so in the fulfilment of our services to you.

We will only share your information with providers (who will then act as data processors) when necessary in order to deliver our services to you and run our business.

These exceptions include:

• Telephone and email providers

• Payment processing providers

• IT service providers

• Hosting providers

Verve Interactive Limited do not retain credit/debit card details and we never share financial details with third parties. The business may (in required circumstances) use third party companies to provide services to you, for example credit card processing or Direct Debit services. These companies would use personal information expressly for the purposes of service provision to Verve Interactive Limited.

Verve Interactive Limited may share your data with third party companies in order to carry out research for Verve Interactive Limited but only when you have given prior consent.

Verve Interactive Limited will share your information when obligated to do so in order to meet a common law or statutory requirement eg. information concerning criminal acts or threats to public security.

If you reside in a non-EEA Region, Verve Interactive Limited will take steps to ensure that transferral of personal data is adequately protected. Any data will be securely encrypted and, once it has been used it will be deleted. Verve Interactive Limited will not transfer your personal data to any country outside the EEA.

We will keep hold of your data for no longer than is strictly necessary dependent on: any legal obligations we may have eg. tax recording purposes, the nature of any contracts we may have in place with you, your consent or our legitimate legal interests as a business.

When you make a purchase from Verve Interactive Limited eg. Training or a Conference Event, we are legally obliged to keep records for tax purposes. The information is retained for a period of six years following the end of the financial year in which the transaction took place.

Verve Interactive Limited will keep your information for as long as it is required to respond to you and complete your enquiry, and for a further 12 months, before we delete your information.

Verve Interactive Limited do not undertake any automated decision-making or profiling processes. Details on your interactions with Verve Interactive Limited may be used to review the relevance and quality of the products and services we offer.

You have the right (subject to certain limitations) to:

• Request a copy of the information we hold about you and be informed about its use.

• Request that Verve Interactive Limited deletes or rectifies your information, or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use.

• Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of Verve Interactive Limited, where it involves direct marketing, or where it is completed for research or statistical purposes.

• Withdraw consent to the use of your information. All of our non-operational communications contain an unsubscribe link.

• Receive your personal data in a portable, commonly used, machine-readable format to transfer to another data controller. However, in some circumstances Verve Interactive Limited may be unable to provide you with some or all of your personal data, for example, if it compromises the confidentiality of a third party.

If you have questions over the collection, storage or processing of your data, you are encouraged in the first instance to contact a member of staff to discuss and resolve any issues.

Alternatively, you can write directly to the Data Officer at:

• Data Officer, Verve Interactive Limited, 111 Station Road, West Byfleet, Surrey, KT14 6DT, UK

• Email: info@verve.co.uk

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available here.

Description of cookies used on Verve Interactive Limited Website http://www.verve.co.uk

Category: Necessary (1)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name: TS#

First found URL: http://www.verve.co.uk

Cookie purpose description: Unclassified

Category: Statistics (3)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name: _ga

First found URL: http://www.verve.co.uk

Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Name: _gat

First found URL: http://www.verve.co.uk

Cookie purpose description: Used by Google Analytics to throttle request rate

Name: _gid (verve.co.uk HTTP Session)

First found URL: http://www.verve.co.uk

Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Category: Marketing (4)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Name: collect (google-analytics.com Pixel Session)

First found URL: http://www.verve.co.uk

Cookie purpose description: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Name: GPS (youtube.com HTTP Session)

First found URL: http://verve.co.uk/paul-hitchens.html

Cookie purpose description: Registers a unique ID of mobile devices to enable tracking based on geographical GPS location.

Name: VISITOR_INFO1_LIVE (youtube.com HTTP 179 days)

First found URL: http://verve.co.uk/paul-hitchens.html

Cookie purpose description: Tries to estimate the users' band width on pages within teg rated YouTube videos.

Name: YSC (youtube.com HTTP Session)

First found URL: http://verve.co.uk/paul-hitchens.html

Cookie purpose description: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Category: Unclassified (3)

Unclassified cookies are cookies that are yet to be classified, together with the providers of individual cookies.

Name: CTCNTNM_db86fc4f235b7796 (count.carrierzone.com HTTP 3 months)

First found URL: http://verve.co.uk

Cookie purpose description: Unclassified

Name: images/blank.gif (verve.co.uk Pixel Session)

First found URL: http://verve.co.uk

Cookie purpose description: Unclassified

Name: track/ctin.php (count.carrierzone.com Pixel Session Cookie scan report - 2/3)

First found URL: http://verve.co.uk

Cookie purpose description: Unclassified

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:

Find out which internet browser you use

1. On a PC: click on 'Help' at the top of your browser window and select 'About'

2. On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)

Opting out of cookies in Internet Explorer

Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.

1. Choose 'Tools'

2. Click on 'Internet Options'

3. Click the 'Privacy' tab

4. Move the slider to choose your settings

5. For more detailed privacy settings click on 'Advanced'

Opting out of cookies in Safari

1. Choose 'Preferences' from Safari menu

2. Select 'Security'

3. Cookie settings are shown

4. Choose your settings

Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.

1. Click on the 'Tools' menu

2. Select 'Options'

3. Click the 'Under the Bonnet' tab

4. Find the 'Privacy' section

5. Click 'Content settings'

6. Click the 'Cookie settings' tab and choose your settings

Opting out of cookies in Mozilla Firefox

You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

1. Click on 'Menu', then 'Options'

2. Select 'Privacy'

3. Select 'Cookies'

4. Choose your settings

Opting out of Flash Cookies

If you'd like to control the use of Flash Cookies on your computer, Adobe's website offers tools to do this.